Refund Policy

At scamd, we aim to provide high-quality consulting services. We understand that circumstances may arise where a refund is necessary. This policy outlines the conditions and process for obtaining a refund.

General Policy

All fees for investigations/cases are non-refundable as they cover the time and resources required to investigate a scam.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Services not delivered as per the agreed scope.
• Significant delays in service delivery without prior notice.
• Mutual agreement between both parties for a refund due to specific reasons.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email info@scamd.com.au with your refund request, including the reason and any supporting documentation.
2. Review: Our team will review your request and respond within 7 business days.
3. Resolution: If approved, refunds will be processed within 14 business days to the original payment method.

Partial Refunds

Partial refunds may be issued based on:

• Services partially delivered.

Non-Refundable Services

The following are non-refundable:

• Fully rendered and delivered services.

Changes to the Policy

scamd reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Information

For questions or concerns about this refund policy, please contact us:

• Email: info@scamed.com.au
• Phone: + 61 3 7045 1212